Since your product is custom printed just for you, we do not accept returns. We accept refund/ resent in these cases:
– Damaged/poor quality printed item
– Wrong item (wrong design, wrong product type)
– Wrong size item (we sent the wrong item with the one you ordered)
– Item has not arrived within 30 days for US order or 60 days for international order
Please contact us by email at [email protected] and our support team will help you arrange a replacement or refund as soon as possible. A replacement will take time like normal orders (3 business days for processing and 5 – 10 days for delivery).
We do not accept refund/resent in these cases:
– The customer chooses the wrong size
– Package missing due to the wrong shipping address provided
– Customer do not like the item material (Polyester)
– Customers change the order/ shipping address after the product has been printed and shipped out.
– Customer returns the product without noticing our customer services team.
WRONG SIZE ORDER
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page.
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
DAMAGED/ INCORRECT ORDER
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached to the package of the affected items. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
ORDER NOT RECEIVED
If your item has not arrived within 30 days for US order or 60 days for international order (not include 7 – 10 days processing) after having ordered, contact one of our heroes through our mail [email protected] for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
TRACKING SAYS DELIVERED BUT YOU DIDN’T RECEIVE IT
If a package falls into this category, Our reserves the right to send a replacement. Refunds are only available for orders that have been successfully received.
How long will the refund take?
It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
What if that account and/or card has been cancelled?
You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.
Can the refund be sent to a different card or account?
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.
Email: [email protected]
Address: 2700 Regent Blvd, Irving, TX 75063, USA